Technology Implementation Consultant, Enablon EHS

Wolters Kluwer - Phoenix, AZ

Full-time - Entry Level

Remote - Phoenix, AZ

Publishing Industries

About the position

As a Technology Implementation Consultant at Enablon, a Wolters Kluwer business, you will be part of a leading team dedicated to delivering top-notch Sustainability, Environmental Health and Safety (EHS), and Operational Risk Management software solutions. This role is pivotal in ensuring that our clients receive the best possible implementation of our Enablon Web application software projects. You will work closely with a diverse group of professionals, including other consultants, project managers, IT specialists, product managers, and developers, to provide tailored solutions that meet client needs within the defined scope and budget. Your responsibilities will include consulting with clients to gather technical requirements, leading workshops to convert business needs into actionable solution designs, and configuring mockups and forms. You will analyze the technical feasibility of proposed solutions and deliver the necessary setup and configuration to meet client specifications. Additionally, you will be responsible for configuring and delivering Enablon Mobile solutions, ensuring that all work is completed on time and within budget. Your role will also involve troubleshooting issues, creating and maintaining documentation, and developing training materials to facilitate client onboarding and usage of the software. As part of the Professional Services team, you will participate in project status meetings, optimize interactions among project stakeholders, and share best practices to enhance software utilization. Your ultimate goal will be to ensure customer satisfaction and foster strong relationships throughout the project lifecycle.

Responsibilities

• Consulting with clients in technical requirement gathering meetings and calls.
• Lead workshops with clients to gather their business requirements and convert them into solution designs for implementation.
• Design and configure mockups and forms for clients.
• Analyze technical feasibility and propose solutions to meet customer requirements and business logic.
• Deliver the build for setup and configuration required to meet the client business requirements.
• Configure and deliver the Enablon Mobile solutions to the client.
• Deliver quality work on time and within budget.
• Analyze issues and deliver fixes to customers.
• Create and maintain documentation.
• Create training materials and deliver onsite or remote training to the customers.
• Participate in project status meetings.
• Develop, maintain and optimize the interactions between all the project actors.
• Share best practice recommendations with customers, ensuring optimal use of the software.
• Manage customer expectations throughout the project cycle.
• Ensure customer satisfaction and enhance relationship management.

Requirements

• Bachelor's degree in computer science or similar.
• 1-3 years in development and implementation, preferably with Cloud Web applications in a large software development company.
• Experience implementing enterprise software is highly desired.
• Proficient in a project methodology and understanding of different project environments such as DEV, QA, UAT, Production.
• Knowledge of at least one programming language (e.g., Java, Python, C#) along with HTML and SQL is a must.
• A good understanding of web technologies and knowledge of database concepts would be a considerable plus.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Excellent written and verbal communication skills.
• Fluent in English is required; French, Dutch, or German would be a plus.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave