Wolters Kluwer - Jefferson City, MO

posted 3 months ago

Full-time - Entry Level
Remote - Jefferson City, MO
Publishing Industries

About the position

As a Technology Implementation Consultant at Enablon, a Wolters Kluwer business, you will be part of a leading team that specializes in Sustainability, Environmental Health and Safety (EHS), and Operational Risk Management software. This role involves working closely with clients to ensure the successful implementation of the Enablon Web application software projects. You will be responsible for consulting with clients to gather technical requirements, leading workshops to convert business needs into solution designs, and configuring mockups and forms tailored to client specifications. Your expertise will be crucial in analyzing technical feasibility and proposing effective solutions that align with customer requirements and business logic. In this position, you will deliver the necessary setup and configuration to meet client business needs, including the configuration of Enablon Mobile solutions. You will be expected to deliver quality work on time and within budget, while also analyzing issues and providing timely fixes. Documentation is a key aspect of your role, as you will create and maintain comprehensive records, as well as develop training materials and conduct training sessions for clients, either onsite or remotely. Participation in project status meetings and maintaining optimal interactions among all project stakeholders will be essential to ensure customer satisfaction and enhance relationship management throughout the project cycle. This role requires a collaborative approach, as you will work alongside other consultants, project managers, IT specialists, product managers, and developers, ensuring that the best solutions are provided to clients within the defined scope and budget. Reporting to the Manager of Technology Implementation, you will work from your remote home office, contributing to the overall success of the Professional Services team.

Responsibilities

  • Consulting with clients in technical requirement gathering meetings and calls.
  • Lead workshops with clients to gather their business requirements and convert them into solution design for implementation.
  • Design and configure mockups and forms for clients.
  • Analyze technical feasibility and propose solutions to meet customer requirements and business logic.
  • Deliver the build for setup and configuration required to meet the client business requirements.
  • Configure and deliver the Enablon Mobile solutions to the client.
  • Deliver quality work on time and within budget.
  • Analyze issues and deliver fixes to customers.
  • Create and maintain documentation.
  • Create training materials and deliver onsite or remote training to the customers.
  • Participate in project status meetings.
  • Develop, maintain and optimize the interactions between all the project actors.
  • Share best practice recommendations with customers, ensuring optimal use of the software.
  • Manage customer expectations throughout the project cycle.
  • Ensure customer satisfaction and enhance relationship management.

Requirements

  • Bachelor's degree in computer science or similar.
  • 1-3 years in development and implementation, preferably with Cloud Web applications in a large software development company.
  • Experience implementing enterprise software is highly desired.
  • Proficient in a project methodology and understanding of different project environments such as DEV, QA, UAT, Production.
  • Knowledge of at least one programming language (e.g., Java, Python, C#) along with HTML and SQL is a must.
  • A good understanding of web technologies and knowledge of database concepts would be a considerable plus.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Excellent written and verbal communication skills.
  • Fluent in English is required; French, Dutch, or German would be a plus.

Benefits

  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
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