Technology Innovation Specialist, Digital Operations

$101,700 - $135,600/Yr

Iron Mountain - Annapolis, MD

Full-time - Mid Level

Annapolis, MD

10,001+ employees

Warehousing and Storage

About the position

At Iron Mountain, we understand that effective work creates a positive impact for our customers, employees, and the planet. We are seeking a Technology and Delivery Innovation Specialist to join our Digital Operations team. This role is pivotal in identifying opportunities for innovation and improvement, driving actions that enhance operational performance through advanced technology and scalable best practices. The Specialist will collaborate with operational teams across the region, ensuring that the right tools are utilized and designing new solutions to improve operational standards. The Specialist will leverage their experience and analytical skills to pinpoint impactful improvement opportunities and make recommendations to leadership for prioritization and execution. These enhancements will be grounded in global best practices while also focusing on innovation and automation tools. The position will also involve setting financial and key performance goals for operations in the region and acting as a key resource for creating and executing plans to meet these goals. In this role, you will serve as a subject matter expert for operational best practices, perform project assessments to boost productivity, support operations with performance tools calibration, and develop strong relationships with local teams. You will assist in identifying and nurturing talent, implement solutions for complex customer engagements, and document standards and processes. Your contributions will be essential in driving operational excellence and fostering a culture of continuous improvement.

Responsibilities

• Serve as a subject matter expert for operational best practices across the region.
• Perform project reviews/assessments to support improvements in productivity and efficiencies.
• Support Operations with performance tools calibration and KPI reporting.
• Identify variation from key performance indicators in operations and work with local teams to chart remediation paths.
• Develop two-way relationships with local operations teams to provide guidance and assistance.
• Assist in identifying and developing talent within the operations teams.
• Assist in solution implementation planning and execution of large or complex customer engagements.
• Design and define requirements for improvement initiatives.
• Conduct testing and approval of developments for improvement initiatives (UAT).
• Model and project outcomes for improvement initiatives.
• Assist in testing and documenting new tools and processes.
• Identify short and near-term initiatives needed to improve operational performance as part of financial planning.
• Deliver results expected by initiative forecasts and proactively work to remove blockers.
• Support process improvements through physical automation and lean working cells.
• Support operations change management, roll out, and training on improvement initiatives.
• Execute ad hoc assignments as directed by management.
• Document standards and expected outcomes, as well as overall processes and procedures.
• Create and maintain Standard Operating Procedures (SOPs).
• Train and coach local management on operations tools, SOPs, and best practices.
• Create and maintain best practice guides to support global operations.
• Create and maintain training content for digital operations training programs.

Requirements

• Bachelor's Degree required.
• 5+ years experience with relevant solutions from at least 2 of the following areas: Business Process Outsourcing operational and technical experience, Business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management, and/or Information Governance.
• Proven experience in advanced document capture and data recognition technologies.
• Operational optimization / continuous improvement experience with Six Sigma Certification.
• Experience with document scanning / digitization service delivery.

Nice-to-haves

• Multilingual skills are a plus.
• Experience in presenting results of detailed analysis to higher levels of the organization.

Benefits

• Competitive salary range of $101,700.00 - $135,600.00
• Remote work flexibility
• Opportunities for professional development and training programs
• Health and wellness programs
• Diversity and inclusion initiatives