Technology, Media, Telcom Industry Senior Associate

$86,100 - $162,800/Yr

RSM - Boston, MA

Full-time - Mid Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

RSM's Management Consulting TMT (Technology, Media, Telecom) Advisory Group provides strategy and advisory assistance to improve the overall operational effectiveness of TMT organizations and we are looking for a Senior Associate to join our team. Key service offerings include Customer and Channel Partner Strategy, Operational Effectiveness Assessments across key functions, Business process optimization, Business process unification, and Managed services - Continuous performance improvement.

Responsibilities

• Execute projects to help optimize all elements of a TMT company including but not limited to: Sales Operations, Renewal Management, Customer Success, Services & Support, Finance
• Understanding of SaaS company value creation and business operations including business process improvement, post-merger integration, end-to-end automation, technology architecture and strategy
• Foundational understanding of corporate finance, accounting, management reporting, and business analysis
• Subject matter expert in cross-functional business processes including: Lead to Quote, Quote to Order, Renewals, Order to Cash, Customer Success, Customer Journey, Services & Support
• Strong at bringing together cross-functional teams, aligning around decisions and making recommendations to executive teams on business improvements
• Drive high-quality work within expected timeframes and on budget. Monitor progress, manage risk and ensure clients are kept informed about progress and expected outcomes
• Develop industry specialization and drive targeting, marketing, and training activities within industry
• Build client relationships and deliver quality client services
• Provide mentoring and motivate diverse client engagement teams by delivering constructive on-the-job coaching to team members, while fostering an innovative and inclusive team-oriented work environment

Requirements

• Bachelor's or Master's degree with concentration in Business and/or Corporate Finance
• Technology, Media, Telecom industry experience either with a consulting firm or direct within industry in an operational role
• Minimum 2 years' experience working in a large organization, professional services firm or CPA firm
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Executive presence and an understanding of stakeholder / client relationship management
• Ability to travel > 30 % locally and internationally
• Strong oral and written communication skills, including presentation skills

Nice-to-haves

• Proven skills as a team member, team lead or project manager on at least one full life cycle implementation
• Experience in defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
• Experience in the development of teams and staff
• Committed to gaining exposure to multiple industries
• History of collaborating with clients and other professional services areas
• Industry or profession focused certification (i.e. Six Sigma / CPA, PMP)

Benefits

• Competitive benefits and compensation package
• Flexibility in your schedule