Technology Operations Analyst (C)

Lowe's - Mooresville, NC

Full-time - Entry Level

Mooresville, NC

10,001+ employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Technology Operations Analyst at Lowe's is responsible for providing technical support for technology products and applications across various locations, including stores, supply chain facilities, and corporate offices. This role involves troubleshooting hardware and software issues, supporting deployment projects, and maintaining documentation of service requests and resolutions. The analyst will work closely with end-users and third-party vendors to ensure efficient operation of technology systems and contribute to the knowledge base for technical support.

Responsibilities

• Provides remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks.
• Attempts to resolve problems, then escalates problems as necessary to appropriate resources.
• Analyzes and prioritizes incoming requests and alerts.
• Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system.
• Monitors resolution of problems to achieve closure.
• Interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary.
• Identifies recurring problems and escalates to senior staff for prioritization and investigation.
• Performs the setup and maintenance of computer systems by installing and/or upgrading hardware and software.
• Performs basic preventative maintenance and break/fix repairs on technology.
• Contributes to the knowledge repository for technical support; documents workarounds for problem records.
• Participates in meetings with vendors to resolve service failures or issues.

Requirements

• Associate's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field).
• 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware.

Nice-to-haves

• Bachelor's Degree in Computer Science, CIS, or related field.
• 2 years of experience working in a large matrixed organization.
• 2 years of Lowe's Operations experience.
• 2 years of experience working with third party IT vendors and/or software/hardware suppliers.
• 2 years of IT experience in the retail industry.
• 2 years of experience writing technical documentation or standard operating procedures related to IT technical support or deployment.
• 2 years of experience working in a Data Center.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid holidays
• Paid time off
• Employee discount programs
• Tuition reimbursement
• Professional development opportunities