Wells Fargo - Charlotte, NC
posted 3 months ago
Wells Fargo is seeking a Technology Operations Analyst as part of the Chief Operating Office team. In this role, you will participate in various initiatives aimed at identifying opportunities for technology operations. Your primary responsibilities will include evaluating basic or tactical challenges that require thorough research and evaluation. You will also provide centralized command and control for major incident management, ensuring that teams prioritize restoring business services effectively. As a Technology Operations Analyst, you will review, analyze, and escalate issues based on key metric analysis, event monitors, reported service deviations, and documented changes. Developing a comprehensive understanding of business cycles and capabilities will be crucial for assessing the impact of technology events on the business and other support areas. Your efforts will focus on reducing the impact of application and infrastructure failures on business delivery, engaging various teams of troubleshooters to assess system health and issues, and presenting recommendations for resolving more complex situations. Additionally, you will be responsible for providing information to functional colleagues, internal partners, and stakeholders, ensuring that communication is clear and effective throughout the organization. This role operates on a hybrid schedule, requiring three days in the office and two days remote each week, allowing for flexibility while maintaining a collaborative work environment.