Technology Operations Consultant

$96,400 - $159,100/Yr

020 Travelers Indemnity Co - Lake Stevens, WA

Full-time - Mid Level

Lake Stevens, WA

10,001+ employees

About the position

The Technology Operations Consultant at Travelers plays a crucial role in ensuring the efficiency and effectiveness of technology operations. This position involves leveraging expertise across various disciplines and technologies, including Mainframe, Network, Voice, Distributed, and Cloud-based systems, to support employees' technology needs. The consultant will lead a team in adapting to new technologies, diagnosing and resolving issues, and improving operational processes to deliver top-tier service and products.

Responsibilities

• Perform and adapt to many operational tasks across various disciplines and technologies.
• Diagnose and resolve issues independently.
• Provide leadership, guidance, and training to the team.
• Consult and collaborate with engineering teams and business units.
• Lead the team to identify repetitive work functions that can be automated.
• Leverage capabilities within ServiceNow to streamline issues and workflows.
• Identify improved monitoring opportunities and improvements.
• Ensure effective documentation is available to the team.

Requirements

• Five years of proficiency with one or more technologies across Mainframe, Network, Voice, Distributed and Cloud based systems.
• Strong understanding of distributed systems, including cloud infrastructure and network protocols.
• Experience with managing and maintaining Windows Servers.
• Experience with Linux-based systems, including system administration and shell scripting.
• Knowledge of mainframe technologies.

Nice-to-haves

• Ability to think critically and operate effectively under pressure.
• Excellent troubleshooting skills.
• Solid understanding of system architecture.
• Demonstrated ability to lead teams and mentor less experienced employees.

Benefits

• Health Insurance coverage from the first day of employment for employees and eligible family members.
• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay.
• Pension Plan that is 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Access to a wellness program with tools, discounts, and resources for wellness goals.
• Volunteer Rewards program that enables employees to give back to charity.