Technology Operations Rep I

Canon Solutions America - Coraopolis, PA

Full-time - Entry Level

Coraopolis, PA

Merchant Wholesalers, Durable Goods

About the position

Entry level position intended to grow people into the organization. Shadows team members to serve as backup resource. Focuses on learning the Canon technology, culture, and work processes.

Responsibilities

• Participates in all required training and development courses.
• Demonstrates learned capabilities through assignments.
• Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
• Demonstrates core customer service skills as outlined in training.
• Supports the department as needed in special projects.
• High level of manager oversight.
• Entry level customer service background.
• Experience in direct-to-consumer service jobs a plus.
• Furthers customer relationship appropriately.

Requirements

• HS Diploma, GED, or equivalent experience required.
• 1 to 2 years of related experience.
• Associates degree or equivalent required.
• Ability to communicate technology issues clearly to manager and team.
• Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding and escalation of issues.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation