Technology Operations Specialist II

Bank of America - Charlotte, NC

Full-time

Charlotte, NC

Credit Intermediation and Related Activities

About the position

At Bank of America, we are committed to helping make financial lives better through the power of every connection. The Technology Operations Specialist II plays a crucial role in supporting our Fax Services application and infrastructure, specifically focusing on the AccuRoute and RightFax applications. This position requires a strong background in operational support, with at least 5 years of experience in this area. The specialist will be responsible for ensuring the smooth operation of these applications, providing database and SQL reporting, and supporting enterprise telephony and print infrastructure operations. In this role, you will work closely with various teams, including off-shore teams, Line of Business, technology teams, and vendor partners. Your ability to collaborate effectively and communicate clearly will be essential for success. The position also requires a proactive and results-driven approach, with a strong emphasis on problem-solving and critical thinking skills. You will be expected to work independently with general guidance, demonstrating adaptability and innovative thinking in your solutions. Bank of America values diversity and inclusion in the workplace and is dedicated to providing a supportive environment for all employees. We offer competitive benefits to support the physical, emotional, and financial well-being of our teammates and their families. This position is part of our commitment to Responsible Growth, ensuring that we not only deliver for our clients but also create a great place to work for our employees.

Responsibilities

• Provide operational support for Fax Services applications, specifically AccuRoute and RightFax.
• Manage database and SQL reporting related to Fax Services.
• Support enterprise telephony and infrastructure operations.
• Oversee enterprise print infrastructure operations.
• Collaborate with off-shore teams, Line of Business, technology teams, and vendor partners to ensure seamless operations.
• Work independently with general guidance to resolve issues and improve processes.

Requirements

• 5+ years of experience in Fax Services application & infrastructure operational support.
• Core focus on AccuRoute & RightFax applications.
• Strong database & SQL reporting knowledge.
• Excellent communication skills.
• Experience in enterprise telephony and infrastructure operational support.
• Knowledge of enterprise print infrastructure operations.

Nice-to-haves

• Ability to work well with other teams including off-shore, Line of Business, & technology teams and with vendor partners.
• Experience with ITIL practices.
• Automation skills to reduce manual activities.
• Proactive, enthusiastic, flexible, results-driven with attention to detail.
• Strong problem-solving and critical thinking skills.

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.