Technology Program Manager

Sterling Group - Houston, TX

Full-time - Mid Level

Houston, TX

Accommodation

About the position

The Technology Program Manager will oversee and manage the firm's technology infrastructure, ensuring the seamless operation of network systems. This role is critical for optimizing technology solutions to support business objectives and involves providing exemplary customer service to internal stakeholders while ensuring alignment with regulatory requirements.

Responsibilities

• Oversee TSG's technology infrastructure.
• Manage relationships with third-party vendors and service providers, ensuring they meet performance and service level agreements (SLAs).
• Lead the firm's cybersecurity program, including leading risk assessments and developing mitigation plans.
• Communicate effectively with senior management regarding IT strategies, performance and issues.
• Develop, implement and maintain IT policies and procedures to ensure efficient operations, compliance with regulatory standards, and alignment with organizational goals.
• Implement best practices to enhance service delivery.
• Serve as a liaison between employees and the firm's IT services vendor for IT-related questions or concerns.
• Provide IT training and support for employees to enhance their understanding and use of the firm's technology tools.
• Coordinate and execute the employee onboarding and offboarding processes.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related field.
• 5+ years experience in IT service delivery.
• Proven track record of managing third-party vendors.
• Demonstrated project management skills, including planning, execution and monitoring.
• Proficiency in best practices for network administration and cybersecurity.
• Strong understanding of regulatory requirements related to IT.
• Excellent communication and interpersonal skills.
• Ability to provide excellent customer service and support to internal stakeholders.
• Ability to work independently with minimal supervision and thrive in a fast-paced environment.