Regions Financial - Hoover, AL
posted about 2 months ago
Full-time - Entry Level
Hoover, AL
Credit Intermediation and Related Activities
About the position
The Technology Services Help Desk Technician at Regions Bank is responsible for providing technical support to internal users by identifying, investigating, and resolving IT-related issues. This role involves handling incoming inquiries through various channels and ensuring timely resolution of tickets to maintain customer satisfaction. The technician will also escalate complex problems to senior technicians or other support teams as necessary.
Responsibilities
- Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
- Answers incoming calls, chats, and emails and inputs information into ticket tracking software
- Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
- Escalates more complex problems to senior techs or other support teams
Requirements
- High School Diploma or GED
- Technical training and prior experience in computer troubleshooting and problem resolution
Nice-to-haves
- Relevant college course work and certifications
- Remote computer support experience
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
