Technology Support III - Cybersecurity Incident Management & Response

JPMorgan Chase - Houston, TX

Full-time - Mid Level

Houston, TX

Credit Intermediation and Related Activities

About the position

As a Technology Support III team member in the Cybersecurity and Technology Controls team at JPMorgan Chase, you will play a crucial role in ensuring the operational stability, availability, and performance of production application flows. Your expertise in technology support will help troubleshoot, maintain, and resolve service interruptions, fostering a culture of continuous improvement and leading to a seamless user experience.

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assists in the monitoring of production environments for anomalies and addresses issues utilizing standard observability tools
• Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Covers internal and external engagements with line of business partners including regulatory, compliance, privacy and/or media communications.

Requirements

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Expertise in Cybersecurity incident management processes
• Experience in observability and monitoring tools and techniques
• Knowledge of risk and controls landscape, ensuring company-wide standards are met
• Proficient in root cause analysis for all critical Major incidents and driving resolution to the issues
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience with analyzing operational metrics to identify process improvements.

Nice-to-haves

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

Benefits

• Health insurance
• Tuition reimbursement
• Retirement plan