Technology Support III - QA Automation Tester

JPMorgan Chase - Tampa, FL

Full-time

Tampa, FL

Credit Intermediation and Related Activities

About the position

The Technology Support III - QA Automation Tester role within the Payments Technology Group focuses on ensuring the operational stability, availability, and performance of production application flows. The position emphasizes a culture of continuous improvement, troubleshooting, and resolving service interruptions to enhance user experience.

Responsibilities

• Provide end-to-end application or infrastructure service delivery to enable successful business operations.
• Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Assist in monitoring production environments for anomalies and address issues using standard observability tools.
• Identify issues for escalation and communication, providing solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Demonstrate a strong understanding of the Software Development Life Cycle, specifically QA processes and test methodologies.
• Assist in the definition and documentation of test strategies.
• Act as a key contributor in the continued automation development and frameworks maintenance.
• Ensure automation tests adhere to established processes and standards.
• Manually test legacy mainframe applications.

Requirements

• 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment, both on-premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in the scope of the Information Technology Infrastructure Library (ITIL) framework.
• Experience with unit testing and test automation tools/frameworks (e.g., Cucumber/Gherkin, Selenium).
• Proficiency in one or more modern programming languages such as Java, Selenium, GIT, Jenkins, WebDriver, TestNG.
• Experience in web, API, UI, functional, regression, smoke, exploratory, load, performance, and end-to-end testing.
• Knowledge of CI/CD tools like Jenkins and version controlling tools like Bitbucket, GIT.
• Experience testing mainframe legacy applications.

Nice-to-haves

• Experience with one or more general-purpose programming languages and/or automation scripting.
• Working understanding of public cloud.