Technology Support III - VDI Infrastructure Engineer

$114,000 - $155,000/Yr

JPMorgan Chase - Jersey City, NJ

Full-time

Jersey City, NJ

Credit Intermediation and Related Activities

About the position

As a Technology Support III team member in Tech Risk & Controls Workspace in Employee Compute, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Responsibilities

• Interact with Technology Leadership, Product Owners, and Application Development teams on an on-going basis for business-as-usual risk activities, reporting and project initiatives.
• Interact with Internal Audit, Compliance, Conduct & Operational Risk (CCOR) and Cybersecurity & Technology Controls (CTC) Global Regulatory Engagement teams.
• Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations.
• Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals.
• Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work.
• Troubleshoot and execute with updates and repaves of Workspace target assets in scope for break remediation.
• Proactively monitor and evaluate control effectiveness, identify gaps / trends, and recommend enhancements to strengthen risk posture and regulatory compliance.

Requirements

• 3+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation.
• Experience working in internal audit, independent risk management, or second line of defense function.
• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements.
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies.
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Experience working in a matrix management model, utilizing virtual teams.
• Excellent communicator at all levels of the organization.
• Strong influencing skills, comfortable executing against recommendations and plans by overcoming barriers and resistance.
• Ability to forge strong relationships and build a wide network throughout the firm.

Nice-to-haves

• Experience in Technology and preferable within the finance sector.
• Certifications such as CISA, CRISC, CISM highly desirable.
• Experience in, or working with: Audit, Compliance, Operational Risk and/or Control Management at a large, complex banking organization is highly desirable.