The Technology Support Services Manager at Renton Technical College (RTC) is a full-time, exempt position that plays a crucial role in enhancing educational experiences through technology. This position reports directly to the Executive Director of College Technology Services and is responsible for providing technical expertise, leadership, administration, and supervision of the technical support services personnel. The manager ensures that the quality of technology services delivered to both administrative and instructional clients is maintained at acceptable levels. This role requires fostering effective teamwork across operational groups and supporting collaborative partnerships across the institution and with associated stakeholder communities. In this position, the manager will lead the daily operations of the IT Service Desk, ensuring that the installation, repair, maintenance, and upgrades of all technology services are handled efficiently. This includes overseeing classroom and conference room AV technologies, managing inventory and asset management for College Technology Services hardware and software resources, and coordinating the full life cycle of technology hardware and software from acquisition to surplus. The manager will also analyze the technical performance and reliability of end-user products and services against industry standards to ensure customer satisfaction, and will establish processes to identify, track, escalate, resolve, and report customer problems. The Technology Support Services Manager is expected to demonstrate multicultural competence and a commitment to equity, diversity, and inclusion, improving access and creating an educational environment that affirms these values. The position also involves serving as the IT Accessibility Coordinator and being an integral part of the cybersecurity team within the College Technology Services department. The manager will analyze the use of technology in the College's programs and departments, making recommendations for upgrades when necessary, and will analyze classroom and office space as it pertains to technology, recommending layout and managing technology-related logistics and processes.