TECHNOLOGY SUPPORT SPECIALIST I

About the position

The City of Stockton's Information Technology Department is seeking a Technology Support Specialist I to provide technical support and training for hardware, software, and network issues. This entry-level position involves diagnosing and resolving user problems, assisting with installations and upgrades, and maintaining computer systems. The role requires effective communication and problem-solving skills, as well as the ability to work both independently and as part of a team.

Responsibilities

• Installs and upgrades desktop hardware, software, and peripheral equipment; configures system for optimum operations.
• Provides a full range of assistance and help to system and equipment users in the role of help-desk expert.
• Trains users in operating systems, computer language, application programs, utilities, and hardware operations; assists users in applying computer training to work environment; creates technical documents and computer training for end-users.
• Serves as liaison between vendor, technical support, network, and departments to resolve radio or personal computer operational problems; coordinates and implements corrective measures.
• Receives problem calls, tracks problem events, and updates knowledge base.
• Diagnoses and troubleshoots radio or personal computer hardware and software problems using diagnostic tools within established time frame.
• Designs, installs, troubleshoots, maintains, and administers local area networks.
• Performs software/database needs assessment; develops, designs, programs, tests, and maintains customized micro-computer applications.
• Prepares and tracks radio or computer hardware and software inventory, and surpluses obsolete radio or computer equipment.
• Notifies supervisor or appropriate stakeholder regarding procedural or operational problems and user training needs.

Requirements

• Possession of an Associate of Arts degree or completion of sixty semester units or equivalent quarter units from an accredited college or university with major course work in business administration, computer science, or a closely related field.
• IT Support experience may be substituted for the education on a year-for-year basis.
• Must possess the physical characteristics to perform the critical and important duties of the job, including sufficient dexterity, stamina, and physical strength to lift and carry up to 50 pounds and to operate related equipment.
• Must possess a valid California Class C driver's license in order to work at remote user sites.

Nice-to-haves

• Experience with technical problem solving and customer support.
• Knowledge of LAN concepts, terminology, and system security.
• Familiarity with diagnostic methods for personal computer hardware and software products.

Benefits

• Salary range of $56,233.92 - $72,202.08 annually.
• Participation in the Civil Service system with 'for-cause' employment status.
• Eligibility for Veteran's Preference Points for entrance into the Civil Service.