Technology Support Specialist II

About the position

The Technology Support Specialist II plays a crucial role in Latham & Watkins' Technology & Information Services team, providing essential support for desktop, notebook, and remote computing issues. This position is responsible for maintaining hardware, assisting end users with firm-approved applications, and ensuring the smooth operation of technology services within the Houston office. The role emphasizes collaboration, customer service, and technical proficiency in various software and hardware systems.

Responsibilities

• Providing support to desktops, notebooks, hardware, and customer-related services.
• Configuring and troubleshooting printers, Multi-Functional Devices (MFDs), and mobile devices.
• Assisting end users with firm-approved applications, including Microsoft Office, iManage, and VPN.
• Setting up and configuring desktop and notebook computers and printers.
• Coordinating with local Technology department members on product installation and support.
• Setting up conference rooms for technology services such as presentations and video conferencing.
• Protecting and maintaining sensitive and confidential information.

Requirements

• High school diploma or GED.
• Bachelor's degree in Computer Science or Information Systems preferred.
• Minimum of 2 years of technology support experience with PC hardware/software.
• Minimum of 2 years of experience in a customer-focused role.
• Proficiency in Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, Outlook).
• Knowledge of iManage 10 and Litera ChangePro.
• Experience with software installations and upgrades.

Nice-to-haves

• Advanced knowledge of standard hardware components and peripherals.
• Working knowledge of printer and MFD hardware/settings.

Benefits

• Healthcare, life and disability insurance.
• Generous 401k plan.
• At least 11 paid holidays per year.
• PTO program that accrues 23 days during the first year of employment.
• Well-being programs including mental health services and mindfulness resources.
• Professional development programs.
• Employee discounts.