Technology Support Specialist

About the position

The Technology Support Specialist at Fabick Cat is responsible for providing customer support related to marine technology and Teledyne Construction products. This role involves assisting the sales team with pricing and configurations, acting as a liaison between various departments, and delivering technical support, troubleshooting, and training on relevant products. The position requires both in-office and fieldwork, ensuring installations and customer interactions are handled effectively to maintain high service standards.

Responsibilities

• Perform installations, measure-up, calibrations, and setup of marine technology products in the office or in the field.
• Ensure consistency with installation procedures company wide.
• Order and prepare technology equipment for installation.
• Assist or lead field installations, calibrations, and service calls as needed.
• Interact directly with customers, service supervisors, and sales team to ensure timelines are established and met.
• Comply with routine reporting requirements.
• Establish, implement, and maintain necessary reports, records, controls and procedures to assure compliance with company, Teledyne, and Trimble requirements.
• Document hardware/software problems, equipment preparation, installation, troubleshooting, and onsite usage.
• Provide feedback and improvements based on customer usage and needs.
• Prepare training material and instructional guides regarding installation and use of technology systems for internal, external, and OEM use.
• Perform on-site customer training as needed.
• Maintain good customer relations and continue to build the company image.
• Resolve customer complaints as soon as possible.
• Help manage sales and parts inventory, repair requests, loaner fleet, and rental kits.
• Perform other miscellaneous duties as required.

Requirements

• High School Diploma or equivalent is required.
• Associates or Bachelor's degree in related field or equivalent experience preferred.
• Mechanical, troubleshooting & repair, critical thinking, general people, and customer service skills are required.
• Computer networking skills desired.
• Knowledge of surveying, Trimble machine control, heavy civil construction, sonar, Teledyne, Trimble Marine, and Rajant desired.
• Proficiency in Trimble Siteworks, Trimble Earthworks, Trimble Roadworks, Trimble Groundworks, Trimble GCS900, and Trimble SCS900, Trimble Marine Construction, Topcon, Leica or Caterpillar machine control, grade control or site positioning systems (e.g., GPS, total station) is desired.
• MSHA and Boater Safety certification preferred.
• Comfortable with resolving customer issues and complaints required.

Nice-to-haves

• Proficiency in Trimble Siteworks, Trimble Earthworks, Trimble Roadworks, Trimble Groundworks, Trimble GCS900, and Trimble SCS900, Trimble Marine Construction, Topcon, Leica or Caterpillar machine control, grade control or site positioning systems (e.g., GPS, total station) is desired.
• MSHA and Boater Safety certification preferred.

Benefits

• Highly competitive total compensation and benefits package.