Technology Support Technician (SP)

About the position

The Technology Support Technician role at Lowe's is designed to provide level 1 and basic level 2 technical support for technology products and applications. This includes resolving semi-complex issues related to computer hardware, software, telecommunications equipment, and networks across various Lowe's locations. The technician will document service requests, respond to customer inquiries through multiple channels, and assist in disaster recovery and business continuity processes. Additionally, the role involves setting up and maintaining computer systems and occasionally interacting with third-party vendors.

Responsibilities

• Provide level 1 and basic level 2 technical support for technology products and applications.
• Resolve commonly reported, semi-complex problems with computer hardware and software.
• Document problems, service requests, and resolutions in the company incident management system.
• Respond to customer requests via phone, chat, and email.
• Create and update knowledge articles and support processes.
• Participate in disaster recovery and business continuity processes.
• Set up and maintain computer systems by installing and upgrading hardware and software.
• Interact with third-party vendors to initiate and support vendor services as necessary.

Requirements

• Associate's Degree in Computer Science, CIS, or related field (or equivalent work experience).
• 2 years of IT experience in a support or operations environment with PC or client/server platforms.
• 2 years of experience using a PC or company information system.

Nice-to-haves

• Bachelor's Degree in Computer Science, CIS, or related field.
• 1 year of IT experience in the retail industry.

Benefits

• Competitive pay range of $20.28 - $33.81 per hour.
• Comprehensive benefits programs including health insurance, retirement plans, and paid time off.