Technology & Systems Project Manager (Chelsea)

$38,067 - $116,424/Yr

Chelsea Veterans Home - Chelsea, MA

Full-time - Mid Level

Chelsea, MA

251-500 employees

About the position

The Technology & Systems Project Manager at Chelsea Veterans Home is responsible for overseeing the implementation of the Electronic Medical Health Record (EMR) system and other software applications. This role involves leading organizational change management activities, ensuring effective communication, and managing expectations throughout the project lifecycle. The position requires collaboration with various stakeholders to drive transformation and technical readiness, ultimately enhancing the quality of care provided to veterans.

Responsibilities

• Oversee and report on the progress within each stage of implementation, development, and operational activities of the Electronic Medical Health Record (EMR) solution.
• Lead and coordinate organizational change management activities for software applications, notably the EMR implementation.
• Recommend implementation timelines in collaboration with the Project Leadership Team, including system testing and go-live readiness.
• Develop and implement facility-wide plans for change management, communication, and expectation management throughout the project lifecycle.
• Implement, develop, troubleshoot, and provide ongoing learning for the EMR.
• Collaborate with EOVS IT Management and vendors to implement recommended change management strategies.
• Analyze and optimize workflows and deliverables in coordination with the facility project team.
• Ensure technical readiness in all project phases, with accurate reporting to project governance and stakeholder coordination.
• Track and coordinate project requests and deliverables, manage facility resources, and schedule facility project team meetings.
• Monitor and assess the impact of change on employees, collaborating with the project management team to develop necessary management plans.
• Identify usability shortfalls in the EMR through testing, workflow analysis, and user feedback, offering recommendations for improvement.
• Create implementation strategies to ensure staff embrace and sustain workflow changes.
• Cultivate and train staff with varying technological skill levels to ensure successful adoption of new processes and protocols.
• Communicate information and strategies effectively in an environment with split shifts and limited communication mechanisms.
• Manage competing priorities and unanticipated obstacles, pivoting the team's focus as needed.

Requirements

• Five (5) years of experience in technical project management, specifically with electronic medical record implementation.
• Three (3) years of experience working within healthcare operations, with clinical experience preferred.
• Strong operational and project management skills.
• Demonstrated knowledge and experience with process improvement methodologies.
• Working understanding of SDLC (software development life cycle).
• Strong understanding of healthcare technology.
• Ability to foster a collaborative work environment and demonstrate excellent leadership skills.
• Skilled in communicating with healthcare professionals, software professionals, business stakeholders, and other employees.
• Highly organized and able to maintain detailed documentation on processes, standards, and projects.
• Exceptional time management and prioritization skills.

Nice-to-haves

• Project Management Certification (PMP) preferred but not required.
• Experience in ethically maintaining the confidentiality of sensitive information.
• Prior experience communicating with a software vendor to translate the needs of the business.
• Ability to be flexible and switch focus based on changing priorities.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.