Telecomm/Voice Administrator

$66,800 - $91,100/Yr

Humana - Springfield, IL

Full-time - Entry Level

Remote - Springfield, IL

Insurance Carriers and Related Activities

About the position

The Telecomm/Voice Administrator at Humana plays a crucial role in managing telephony access requests and ensuring optimal operation of telecommunication systems. This position requires a solid understanding of telecommunications equipment and systems, as well as the ability to work with various software platforms. The administrator will be responsible for processing user setup and changes, while adhering to established guidelines to maintain operational consistency and reliability.

Responsibilities

• Maintain an in-depth knowledge of telecommunications systems and equipment, aligning with the latest industry standards and technological advancements.
• Manage and process requests related to modifications in telephony systems, ensuring these changes meet user needs while minimizing system disruptions.
• Understand the overarching departmental, segment, and organizational strategies and recognize how these strategies interlink with responsibilities.
• Exhibit confidence in making decisions about work methods, especially in occasionally ambiguous situations, while operating with minimal supervision.
• Adhere to established guidelines and procedures to maintain consistency and reliability in operations.

Requirements

• Less than 5 years of experience in an IT / Telecommunications support role, preferably with direct experience interacting with voice communication systems.
• Experience with voice communication systems such as Avaya, Genesys Cloud, or ServiceNow.
• Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree.
• Knowledge and understanding of technical aspects of telecom systems and vendor capabilities.
• Passionate about contributing to an organization focused on continuously improving consumer experiences.

Nice-to-haves

• Previous experience as a Telecom/Voice administrator.
• Excellent verbal and written communication skills to interact effectively with team members and other stakeholders/customers.
• Strong analytical abilities to solve complex technical problems.
• Ability to work collaboratively in a team environment.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Bonus incentive plan