Telecommunications Account Trainee

$41,600 - $62,400/Yr

Prime Time Executives - Doral, FL

Full-time - Entry Level

Doral, FL

About the position

As a Telecommunications Account Trainee at Prime Time Executives, you will be integral in delivering exceptional customer service and innovative telecommunication solutions. This role focuses on assisting clients with their telecommunication needs, managing customer accounts, and ensuring satisfaction through effective communication and problem-solving skills.

Responsibilities

• Assist customers with inquiries related to Rogers products and services, including wireless plans, internet packages, and device options
• Manage and update customer accounts, ensuring accurate information is maintained with accordance to our compliance guidelines
• Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner
• Educate customers on the features and benefits of Rogers products and services to enhance their experience and satisfaction
• Process sales transactions and ensure accurate billing and payment processing
• Collaborate with other Telecommunications Account Trainee team members to achieve sales targets and customer satisfaction goals
• Stay informed about the latest products, services, and promotions to provide customers with up-to-date information

Requirements

• High School Diploma or equivalent; Associate's or Bachelor's Degree is a plus
• Previous experience in customer service or sales, preferably in the telecommunications industry is highly desirable
• Strong communication and interpersonal skills are a must
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in using computer systems and software applications
• A positive attitude and a commitment to providing exceptional customer service

Benefits

• Competitive compensation
• Comprehensive training and development
• Opportunities for career advancement within the company
• Friendly, upbeat, and energetic team-oriented environment!
• 401(k)
• Health insurance
• Professional development assistance
• Bonus opportunities
• Commission pay
• Performance bonus
• Weekly bonus