Telecommunications/Network Technician Supervisor
State of Delaware•Smyrna, DE
472d•$55,182 - $55,182
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About The Position
The Telecommunications/Network Technician Supervisor oversees a team of technicians providing desktop support to users within the Department of Health and Social Services (DHSS) across New Castle, Kent, and Sussex Counties. This role involves planning, assigning, reviewing, and evaluating the work of staff, ensuring customer service goals are met, and coordinating support with IT and business resources. The supervisor also provides senior-level support through a central help desk function and maintains a database of user problems and resolutions, while performing complex network systems administration tasks.
