Telecommunications Technician Entry Level

Lumen Technologies - Thornton, CO

Full-time - Entry Level

Thornton, CO

Telecommunications

About the position

The Telecommunications Technician Entry Level position at Lumen involves interacting with customers to assess their service needs and provide installation, repair, and testing of telecommunication services and broadband products. This entry-level role requires no prior experience but emphasizes customer service skills and the ability to work outdoors. Technicians will be responsible for setting up and maintaining both wired and wireless networks, troubleshooting issues, and ensuring customer satisfaction through effective communication and service delivery.

Responsibilities

• Install, maintain/repair, remove, rearrange, program, test, and troubleshoot residential/small business products and services.
• Set up, reconfigure, maintain, and troubleshoot customer's wireless/wired home network.
• Complete various splicing connections on new and existing cable, fiber, wire and connect wires and cables to terminals.
• Utilize hand tools, power tools, and specialty tools, including test equipment to install or repair services.
• Read and interpret customer service orders, repair tickets, and technical drawings.
• Complete a designated amount of work in a specified timeframe with a high degree of quality.
• Interact with customers professionally and courteously, reviewing service order requirements.
• Confirm/update trouble reported or services ordered, and review billing information.
• Identify/explore additional revenue generation opportunities.
• Work well with others to achieve common goals and foster a cooperative climate.

Requirements

• High school diploma
• 0 to 2 years of experience
• Valid state driver's license and satisfactory driving record
• Ability to climb and work at elevations exceeding 18 feet
• Ability to work in confined spaces
• Ability to perform strenuous physical activities, including lifting objects up to 75 pounds
• Willingness to work outdoors in different weather conditions

Nice-to-haves

• Some customer service experience
• Related experience in telecommunications or technical support

Benefits

• Up to $4,000 signing bonus
• Wage step increases after 6 and 12 months
• Comprehensive health benefits
• Life insurance
• Voluntary lifestyle benefits
• Paid time off and holidays