Urgent Care - Practice Ops - Coppell, TX
posted about 2 months ago
Full-time - Entry Level
Coppell, TX
1,001-5,000 employees
About the position
The Telehealth Customer Service Agent position at HCA Healthcare's Urgent Care - Practice Ops is designed to provide high-quality, efficient care to patients through effective communication and support. This role involves handling patient inquiries, insurance verification, and coordinating with internal departments to ensure a seamless patient experience. The position requires a commitment to patient care and teamwork within a diverse and inclusive environment.
Responsibilities
- Insurance verification and explanation of benefits to patients.
- Responding to incoming calls from customers routed from CareNow clinics.
- Quoting estimated wait times for patients.
- Accessing and reading notes and referral orders in Urgent Care EMR.
- Registering Web Check-Ins for patients in EMR when indicated.
- Troubleshooting and resolving problems for patients.
- Communicating and coordinating with internal departments.
- Making outbound calls to Web Check-In patients as needed.
- Following up with patients regarding customer care questions.
Requirements
- 1+ year of experience in a medical office setting.
- 1+ years of experience in a Customer Service or help desk capacity.
- Experience using Experity for electronic health records or an EHR system is required.
- Proficiency in MS Word, Excel, PowerPoint, Outlook Express, Microsoft Outlook, and Internet.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to handle complaints and unpleasant patients in a professional manner.
Benefits
- 401(k) matching
- Adoption assistance
- Dental insurance
- Disability insurance
- Employee stock purchase plan
- Family leave
- Flexible spending account
- Comprehensive medical coverage
- Free telemedicine services
- Free AirMed medical transportation
- Additional options for dental and vision benefits
- Life and disability coverage
- Supplemental health protection plans
- Auto and home insurance
- Identity theft protection
- Legal counseling
- Long-term care coverage
- Moving assistance
- Pet insurance
- Free counseling services
- Education assistance
- Colleague recognition program
- Time Away From Work Program
- Employee Health Assistance Fund
