Telehealth Program Assistant - Virtual Health

Pennsylvania State University - Hershey, PA

Full-time - Entry Level

Hershey, PA

Educational Services

About the position

The Telehealth Program Assistant's primary purpose is to serve the health care system for virtual care needs. This role will be supportive of patient safety, quality metrics, rules/regulations, and policies and procedures. The assistant will be responsible for ensuring that all telehealth operations run smoothly and efficiently, providing necessary support to healthcare professionals and patients alike. The position requires a strong focus on customer service, as the assistant will interact with patients and healthcare providers to facilitate virtual appointments and address any concerns that may arise during the telehealth process. Additionally, the role demands a high level of technological proficiency, as the assistant will be required to navigate various telehealth platforms and tools to assist in delivering quality care. The Telehealth Program Assistant will also be involved in maintaining accurate records and documentation related to telehealth services, ensuring compliance with healthcare regulations and standards. Overall, this position plays a crucial role in enhancing the telehealth experience for both patients and providers, contributing to the overall mission of Penn State Health to provide exceptional care and support to the community.

Responsibilities

• Serve as a point of contact for telehealth services, assisting patients and healthcare providers with scheduling and technical issues.
• Ensure compliance with patient safety protocols and quality metrics during telehealth sessions.
• Maintain accurate records and documentation related to telehealth services and patient interactions.
• Assist in the development and implementation of telehealth policies and procedures.
• Provide support for technology-related issues during virtual appointments, ensuring a smooth experience for all parties involved.

Requirements

• High School diploma or equivalent required.
• One (1) year of medical, secretarial or customer service work experience required.

Nice-to-haves

• Experience with telehealth platforms and technology.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental and vision insurance with no waiting period.
• Generous Paid Time Off and Personal Time.
• Paid Parental Leave.
• Retirement plans and Extended Illness Bank.
• Life Insurance and Identity Theft Protection.
• Tuition Reimbursement.
• Employee Wellness Programs and Fitness Discounts.