Telephone Case Manager RN

$74,880 - $81,120/Yr

Adecco - Sanford, FL

Full-time - Entry Level

Sanford, FL

Administrative and Support Services

About the position

The Telephone Case Manager RN role at Adecco Healthcare & Life Sciences involves providing comprehensive care management for patients with chronic conditions. This position requires the nurse to work closely with healthcare providers and clinic staff to ensure high-risk patients receive appropriate support and resources. The role emphasizes patient education, assessment, and coordination of care, particularly during transitions from inpatient to outpatient settings.

Responsibilities

• Works with the providers and clinic staff to identify patients at high risk
• Supports longitudinal care of the patient with chronic care conditions
• Performing assessment of health conditions
• Performing medication reconciliation
• Conducting Motivational Interviewing and Self-Management Goal setting
• Providing patient education
• Creating referrals to appropriate agencies and resources
• Supports transition of the patient with chronic care conditions from inpatient to outpatient setting
• Make outbound calls and receive inbound calls to assess members' current health status
• Identify gaps or barriers in treatment plans
• Performing assessment of transitional needs
• Establishing and reviewing contingency plan
• Assisting with post discharge needs such as prescriptions, transportation, Durable Medical Equipment (DME), appointments
• Coordinate with providers to establish or update plan of care
• Performs accurate and timely documentation in the electronic medical record
• Participates in daily huddles and Patient Care Coordination (PCC) meetings
• Prepares accurate and timely reports, as required, for weekly meetings
• Maintains continued competence in nursing practice and knowledge of current evidence based practices
• May perform clinical tasks within their scope of practice

Requirements

• Current, unrestricted RN license in the state of employment
• Bachelors Degree in Nursing
• 3+ years of experience in a hospital, acute care or direct care setting
• Must be able to type and have the ability to navigate a Windows based environment

Nice-to-haves

• Case management experience
• Certified Case Manager (CCM)
• Experience or exposure to discharge planning
• Experience in utilization review, concurrent review or risk management
• Previous experience in a telephonic role
• Current BLS and/or CPR certification
• Knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF and IHD

Benefits

• Weekly Pay
• 401(k) Plan
• Skills Training
• Excellent medical, dental, and vision benefits
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• Paid Sick Leave
• Holiday pay