TELEPHONE DISPATCHER AMB CARE

Fox Chase Cancer Center - Philadelphia, PA

Full-time

Philadelphia, PA

5,001-10,000 employees

Hospitals

About the position

The Telephone Dispatcher in the ambulatory care call center is responsible for managing incoming calls, documenting messages in EpicCare, and directing calls to the appropriate departments or Registered Nurses for resolution. This role emphasizes customer service and accountability to the Nursing Director or designee, ensuring effective communication and support for patient care activities.

Responsibilities

• Answer telephone calls in the ambulatory care call center.
• Type messages in EpicCare and document call details.
• Route calls to the appropriate department or Registered Nurse for resolution.
• Incorporate the concepts of the Hospital's Customer Service Program into patient care activities.
• Accountable to the Nursing Director or designee for all activities.

Requirements

• High School Diploma or Equivalent (Required)
• 2 Years experience working in a Call Center (Preferred)