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The Alsandor Law Firm - South Houston, TX
posted about 2 months ago
About the position
The Telephone Intake Specialist will serve as the first point of contact for prospective clients at The Alsandor Law Firm, a family law firm in Houston, Texas. This role involves answering incoming calls and emails, providing information about the firm's services, and building rapport with potential clients. The position emphasizes excellent communication skills and the ability to screen clients effectively while maintaining detailed records of interactions. The role offers the opportunity for additional compensation based on performance.
Responsibilities
- Answer incoming calls and emails from prospective new clients to set appointments
- Provide crucial information about our firm and services
- Build and maintain a friendly, engaging rapport with clients
- Screen potential clients to determine if they meet our criteria
- Make outbound follow-up calls and keep detailed records of all communications
- Earn additional compensation each week for your commitment and diligence
- Interview and screen prospective new clients while building rapport with friendly, engaging communication
- Provide information about our law firm and its services
- Follow up with prospective new clients
- Maintain telephone notes and other records of communication with prospective new clients
- Other related tasks
Requirements
- Prior Family Law experience is a super plus
- Prior outstanding customer service or sales experience
- Mature and empathetic personality
- Ability to build rapport with clients
- Positive and professional demeanor
- Organized and enthusiastic individual who thrives on meaningful conversations
- Excellent communication skills and a genuine desire to help others
- Proactive, detail-oriented approach to managing tasks and communications
- Excellent written and verbal communication skills
- Ability to learn computer software easily
- Ability to type 45+ WPM
- Ability to prioritize and multitask
Benefits
- Earn additional compensation each week for diligent work
