Telephone operator and social media manager

$26,104 - $31,200/Yr

Unclassified - Branson, MO

Part-time,Full-time - Entry Level

Remote - Branson, MO

About the position

**Position:** Telephone Operator and Social Media Manager **Location:** Branson, Mo. **Company:** DentistAlways.com **Type:** Full-Time/Part-Time **About Us:** DentistAlways.com is at the forefront of providing cutting-edge teledentistry services. We connect patients with top dental professionals through advanced virtual consultations, ensuring high-quality dental care from the comfort of their homes. Our mission is to make dental care accessible, convenient, and efficient for everyone. We are looking for a dynamic and enthusiastic individual to join our team as a Telephone Operator and Social Media Manager. This dual-role position is essential for maintaining excellent customer service and boosting our online presence. If you are a skilled communicator with a passion for social media, we want to hear from you! **Key Responsibilities:** *Telephone Operator:* - Answer and direct phone calls in a polite and friendly manner. - Handle customer inquiries, provide information about our services, and schedule appointments. - Manage and resolve customer complaints and escalate issues to the appropriate departments when necessary. - Maintain accurate records of customer interactions and transactions. *Social Media Manager:* - Develop, implement, and manage our social media strategy. - Create engaging and relevant content across all social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.). - Monitor, analyze, and report on social media performance using analytics tools. - Engage with our online community, respond to comments and messages, and foster positive relationships with followers. - Stay up-to-date with the latest social media best practices and trends.

Responsibilities

• Answer and direct phone calls in a polite and friendly manner.
• Handle customer inquiries, provide information about our services, and schedule appointments.
• Manage and resolve customer complaints and escalate issues to the appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions.
• Develop, implement, and manage our social media strategy.
• Create engaging and relevant content across all social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
• Monitor, analyze, and report on social media performance using analytics tools.
• Engage with our online community, respond to comments and messages, and foster positive relationships with followers.
• Stay up-to-date with the latest social media best practices and trends.

Requirements

• Proven experience as a telephone operator, receptionist, or customer service representative.
• Experience in social media management and content creation.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using social media platforms and analytics tools.
• Ability to work independently and as part of a team.
• Familiarity with the teledentistry or healthcare industry is a plus.

Benefits

• Flexible schedule
• Paid time off