Telephone Operator

$36,063 - $46,879/Yr

United States Department of Veterans Affairs - Lebanon, PA

Part-time,Full-time - Entry Level

Onsite - Lebanon, PA

Administration of Human Resource Programs

About the position

The Telephone Operator position at the Lebanon VA Medical Center is responsible for providing comprehensive telephone and clerical support to the facility and its associated sites. The role involves managing incoming and outgoing calls, ensuring effective communication within the healthcare system, and delivering excellent customer service to patients and staff. This is a temporary full-time position with a focus on telecommunications and office clerical services.

Responsibilities

• Operate centralized telephone system to receive and connect incoming and outgoing calls.
• Utilize complex computerized equipment and telecommunications software.
• Interview incoming callers to route calls to appropriate destinations.
• Operate internal and external paging system.
• Respond to alarms and act as a key member for various emergency situations.
• Organize correspondence including memorandums, spreadsheets, and word documents.
• Maintain department records management.
• Troubleshoot telephone and computer-related problems.

Requirements

• One year of general experience in clerical, office, or related work that demonstrates the ability to perform the duties of the position.
• OR Two years of education above high school.
• OR A combination of education and experience that meets the requirements.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with telecommunications systems and software.

Benefits

• Access to a comprehensive benefits package as a federal employee.