About the position
As a Telephone Sales Representative (TSR) at FLS Connect, you will play a crucial role in our fundraising efforts by making outbound calls to potential donors. Your primary responsibility will be to engage in meaningful conversations with these individuals, soliciting pledges for various client projects. This position is designed for individuals who thrive in a performance-driven environment, where daily goals are set for each project. You will be working from home, which necessitates a quiet and distraction-free workspace. To effectively perform your duties, you will need to utilize your computer, a USB headset, a web camera, and a wired internet connection, as Wi-Fi is not permitted for this role. FLS Connect is committed to fostering a culture of excellence, freedom, respect, teamwork, transparency, and accountability. We believe in investing in our people to deliver quality results. As a TSR, you will be expected to follow provided and client-approved messaging during your calls, utilize a structured approach to fundraising, and demonstrate responsive listening skills to provide appropriate situational responses. Meeting and maintaining project goals and efficiency metrics is essential, with specific targets such as an occupancy ratio of 85% and 95% adherence to shift schedules. In addition to making calls, you will be responsible for maintaining a professional demeanor, accepting coaching and feedback positively, and preparing adequately for each call. This role requires a full-time commitment, working Monday through Friday, with the possibility of additional shifts during peak seasons. You will also need to pass a background check to ensure the integrity of our fundraising efforts.
Responsibilities
- Make outbound fundraising calls to solicit pledges for client projects.
- Follow provided and client-approved messaging on every call.
- Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
- Use responsive listening to provide appropriate situational responses.
- Meet and maintain project goals and efficiency metrics, including an occupancy ratio of 85%.
- Achieve 95% on-time adherence to shifts and breaks.
- Demonstrate exceptional customer service and react quickly to the person being called.
- Accept coaching and counseling with a positive attitude.
- Maintain a professional appearance and behavior during calls.
- Stay focused on the current project and prepare for each call.
- Perform other duties as assigned.
Requirements
- Must work full-time day shift Monday - Friday, and every other Saturday.
- Must work in the continental United States.
- Must own a computer that meets system requirements, USB headset, web camera, and wired internet connection (no Wi-Fi).
- Must have a quiet, uninterrupted, undistracted workspace.
- Must pass a background check.
- Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.
Nice-to-haves
- Some college education is a plus.
- Experience in fundraising or data entry is beneficial.
Benefits
- Paid training for the first three weeks at $11 per hour (or state minimum wage, whichever is higher).
- Base wage of $16 per hour after training, with bonus potential up to $20 per hour.
- Retention bonus of $500 after 7 weeks based on performance.
- Referral bonus program.
- Paid time off for full-time employees.
- Retirement plan with matching contributions.
- Health insurance with Health Savings Account options.
- Dental insurance coverage.
- Vision insurance coverage.
- Life and disability insurance.
