About the position
This position is a full-time telephonic nursing role with DirectEmployers, where the primary responsibility is to provide telephonic education to patients and caregivers in accordance with clinical protocols and nursing guidelines. The role is designed for Registered Nurses (RNs) who reside in a compact state and are looking to make a difference in the health and well-being of others. The work is conducted from home, allowing for flexibility while ensuring that patients receive the necessary support and education regarding their health conditions. As a telephonic nurse, you will take ownership of the patient experience via telephone, providing disease and drug-specific education to both patients and caregivers. You will follow clinical protocols while assessing and documenting clinical data and interventions. The role emphasizes coaching patients to empower them to manage their health effectively. You will collaborate with the patient's treating physician to communicate any new symptoms or health-related matters, supported by a network of nurses. In addition to patient education, you will also assist clinical departments with new hire training and mentoring, as well as conducting peer-to-peer quality documentation checks to provide feedback to management. This position offers an opportunity to grow alongside peers in a patient-centered environment, contributing to the overall well-being of patients and enhancing their healthcare experience.
Responsibilities
- Provide telephonic education to patients and caregivers following clinical protocols.
- Assess and document clinical data and interventions during patient interactions.
- Coach patients to empower them in managing their health effectively.
- Collaborate with treating physicians to inform them of new symptoms and health-related matters.
- Aid clinical departments with new hire training and mentoring.
- Conduct peer-to-peer quality documentation checks and provide feedback to management.
Requirements
- Registered Nurse (RN) compact license required.
- Must reside in a compact state.
- 2-5 years of relevant experience with a BSN degree, or 5-8 years with an ASN degree, or 8-11 years with an RN license.
- Active unencumbered nursing license in the state of residence.
- Completion of the NCLEX or a recognized state board exam is required.
- Knowledge and experience in Neurology, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics.
- Proficient in using Microsoft applications.
- Minimum internet speed of 5MBPS upload/2MBPS download required.
Nice-to-haves
- Excellent phone etiquette.
- Valid driver's license.
Benefits
- Internal Career Training Resources
- Tuition Assistance
- Medical, Prescription Drug, Dental, Vision and Life Insurance
- 401K with Company Match
- Paid Time Off and Paid Holidays
- Comprehensive health-related benefits starting on day one of employment.
