Telephony Analyst
A Place For Mom•Overland Park, KS
388d•$60,000 - $124,800
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About The Position
The Telephony Analyst at A Place for Mom is responsible for managing and optimizing the Five9 cloud-based contact center solutions to ensure smooth telephony operations and enhance customer interactions. This role requires a strong understanding of telephony systems, excellent problem-solving skills, and collaboration with various departments to improve performance and customer satisfaction.
