Telephony Cloud Solutions Architect

$130,000 - $180,000/Yr

OneMain Financial - Charlotte, NC

Part-time - Senior

Hybrid - Charlotte, NC

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Telephony Cloud Solutions Architect at OneMain Financial is a senior individual contributor responsible for leading the architecture and engineering of telephony solutions. This role focuses on establishing an enterprise telephony platform that supports call centers, branches, and corporate sites, with a significant emphasis on cloud servicing. The position requires collaboration with various technology and business partners to design and implement telephony-as-a-service solutions, ensuring they meet dynamic business needs.

Responsibilities

• Engineer, spearhead, and implement solutions for complex telephony problems.
• Collaborate with technology and business partners to drive successful implementations.
• Analyze technical problems and coordinate with technology stakeholders to implement solutions.
• Design and implement telephony-as-a-service solutions.
• Define non-functional requirements for cloud-based telephony platforms.
• Coach junior telephony engineers to develop cloud engineering skillsets.
• Drive automation via Ansible and/or Terraform.
• Establish and manage telephony service level agreements.
• Mentor other telephony engineers.

Requirements

• 10+ years of technology experience with progressive responsibilities, including at least 5 years in a telephony principal engineer or architect role.
• 5+ years working in a technical role with a solid grasp of advanced telephony concepts.
• Minimum of 5 years of experience managing the deployment of complex cloud telephony solutions in a large-scale environment.
• Design and implementation of large-scale CCaaS and UCaaS platforms.
• Experience configuring and implementing telephony services hosted platforms such as Avaya, Alvaria/Noble, NICE, Five9, LiveVOX, RingCentral, or Amazon Connect.
• Ability to effectively coordinate between technical teams and business stakeholders.
• Desire towards bias for action and speed in problem-solving technology issues.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)