Teller Cascade

About the position

Wells Fargo is seeking a Teller in the Consumer, Small & Business Banking division, as part of the National Branch Network. This role is integral to the local community, providing essential financial services to residents and businesses. The position offers opportunities for career growth and emphasizes customer engagement, operational efficiency, and relationship building.

Responsibilities

• Support customer engagement by processing teller transactions and sharing digital solutions.
• Complete operational activities while minimizing risks under established policies.
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
• Receive direction from managers and exercise judgment within defined policies and procedures.
• Escalate questions and issues to more experienced roles.
• Interact with customers to demonstrate care, build relationships, and complete requested transactions.
• Identify information and services to meet customers' financial needs.

Requirements

• 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

• Customer service focus with experience handling complex transactions across multiple systems.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and team members.
• Experience working with others on a team to meet customer needs.
• Cash handling experience.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience including working in personnel benefits management or human resources.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement