Security Bank Of Kansas City - Shawnee, KS
posted about 2 months ago
If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services. A Teller is responsible for delivering excellent service to our valued bank customers, works efficiently, possesses a friendly and outgoing personality, works as a team player, helps solve problems and strives for accuracy. Employees in this position support and service to new and existing Security Bank of Kansas City customers using in-person interactions, and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships. The Teller understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows. They must understand the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates. Proper identification of customers on every interaction using established guidelines and procedures is crucial. The Teller provides accurate account information using account security procedures and recognizes account flags such as holds, delinquent loans, and screen messages before interacting with a customer. They must also recognize inconsistencies regarding checks being deposited and account activity, and understand check hold processes and procedures. Customer focus is paramount, and the Teller must convey information in an enthusiastic and positive manner. They greet customers enthusiastically, provide quality customer service, and constantly look for ways to exceed customer expectations. The Teller communicates clearly and concisely with customers in the drive-thru, processes cash/check transactions, balances cash drawers throughout the day, and performs financial transactions efficiently and precisely. They support individual and enterprise goals as determined by management and utilize system software provided. The Teller maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers and enthusiastically educates them on emerging bank technology. They provide friendly greetings to customers in various settings and efficiently process basic transactions while safeguarding against fraud. The Teller maintains complete and accurate records of all transactions, issues money orders, cashiers checks, and redeems savings bonds, while following all applicable policies, procedures, regulatory rules, and guidelines. Additionally, the Teller researches and assists with customer inquiries, provides account statements, assists with check orders, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities. They proactively seek ways to expand customer relationships to meet or exceed individual, team, and bank goals. The Teller ensures all disclosures, audit standards, security policies, and procedures are followed in accordance with Bank policy and Federal regulations. They may assist with the training of new employees and provide continuing training for current employees. This position requires direct contact to serve the customer and cannot be performed off-site, and may involve travel within the Bank's network of locations.