About the position
The Teller I position at TD Bank is a part-time role based in Bethpage, New York, where the employee will work 20 hours weekly. This role is crucial in delivering exceptional customer experiences while efficiently processing everyday banking transactions. The Teller I will be responsible for a variety of tasks including handling customer transactions such as deposits, withdrawals, and loan payments, all while ensuring accuracy and compliance with company guidelines. The position requires engaging with customers to understand their banking preferences and educating them on TD's products and services, as well as referring them to specialized partners when necessary. In this role, the Teller I will execute TD's brand promise by consistently demonstrating behaviors that contribute to a legendary customer experience. Responsibilities include processing cash transactions, balancing cash drawers, and responding to customer inquiries. The Teller will also engage in lobby leadership, guiding customers and managing flow within the store. A key aspect of the job is to act as an advocate for customers, conducting needs-based conversations and providing timely problem resolution. The Teller I must adhere to security and audit measures to minimize potential loss and ensure compliance with regulations such as the Bank Secrecy Act and the Patriot Act. The position requires a high school diploma or GED, with a preference for candidates who have at least six months of work-related experience. Strong customer service skills, attention to detail, and the ability to work in a fast-paced environment are essential. The Teller I will also be expected to complete all required training and maintain confidentiality regarding customer information. This role offers opportunities for career development and growth within TD Bank, which is committed to supporting its employees through training and mentorship programs.
Responsibilities
- Deliver legendary customer experiences by processing banking transactions accurately and efficiently.
- Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments.
- Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
- Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
- Engage in lobby leadership by managing customer flow and welcoming customers warmly.
- Educate customers on self-service and digital banking options that meet their needs.
- Conduct needs-based conversations to offer financial and digital solutions, referring customers to partners when appropriate.
- Make sound decisions and provide timely problem resolution, escalating complex issues to management.
- Ensure compliance with operational activities according to company guidelines and regulations.
- Verify customer identities by following authentication policies and procedures.
- Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
- Adhere to safe deposit box procedures and operations guidelines.
- Maintain accountability for cash drawers and vaults, securing cash at all times.
- Ensure confidential customer information is securely stored throughout the day.
- Follow all security and audit measures to minimize potential loss.
- Utilize bank tools and processes to detect and prevent fraud.
Requirements
- High school diploma or GED required.
- 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
- Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
- Demonstrated customer service skills preferred.
- Strong organizational skills and attention to detail.
- Ability to function in a fast-paced and changing environment.
- Excellent communication skills, with the ability to be concise, clear, and consistent.
Nice-to-haves
- Experience in a banking or financial services environment.
- Familiarity with cash handling procedures and customer service best practices.
Benefits
- Competitive base salary and variable compensation/incentive awards.
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
- Banking benefits and discounts.
- Career development opportunities and mentoring programs.
