Teller I (20 Hours Weekly) - Hawthorne

$47,840 - $61,360/Yr

TD Bank - Hawthorne, NJ

Part-time - Entry Level

Hawthorne, NJ

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while processing banking transactions accurately and efficiently. The role involves educating customers about TD's products and services and ensuring compliance with operational guidelines. The Teller I is responsible for managing cash transactions, resolving customer inquiries, and maintaining a secure and organized work environment.

Responsibilities

• Deliver legendary customer experiences by executing appropriate behaviors in the store.
• Process customer transactions including deposits, withdrawals, and loan payments efficiently.
• Handle cash transactions such as cashing checks and balancing cash drawers with high accuracy.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Educate customers on self-service and digital banking options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions or refer customers to partners.
• Make sound decisions and provide timely problem resolution, escalating difficult issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customer identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and operations.
• Maintain security of cash drawers and confidential customer information throughout the day.
• Follow dual control measures and security protocols to minimize potential loss.
• Utilize bank tools to detect and prevent fraud.
• Complete all required training by established due dates.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, concise and clear.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Benefits

• Competitive base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.