Teller I (30 Hours Weekly) - Paramus on Forest Ave

$47,840 - $61,360/Yr

TD Bank - Paramus, NJ

Part-time - Entry Level

Paramus, NJ

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while efficiently processing banking transactions. The role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining accurate cash handling practices. The Teller I is expected to engage with customers, resolve inquiries, and contribute to a positive banking experience in the store environment.

Responsibilities

• Deliver legendary customer experiences by processing everyday banking transactions accurately and efficiently.
• Educate customers on TD's products and services or refer them to partners for specialized solutions.
• Perform customer transactions including deposits, withdrawals, and loan payments.
• Process cash transactions such as cashing checks and balancing cash drawers with high accuracy.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Understand customer preferences and educate them on self-service options.
• Conduct needs-based conversations to offer financial and digital solutions.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customers' identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and maintain confidentiality of customer information.
• Follow security and audit measures to minimize potential loss.
• Complete all required training by established due dates.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, concise and clear.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Benefits

• Health insurance
• Paid time off