Teller I - Harbor Plaza

$43,680 - $54,600/Yr

TD Bank - Sewell, NJ

Full-time - Entry Level

Sewell, NJ

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller I at TD Bank plays a crucial role in delivering exceptional customer service while efficiently processing banking transactions. This position involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining accurate cash handling practices. The Teller I is expected to engage with customers, resolve inquiries, and promote self-service options, all while adhering to company policies and procedures.

Responsibilities

• Execute TD's Brand promise by delivering a Legendary Customer experience.
• Perform customer transactions including deposits, withdrawals, and loan payments efficiently.
• Process cash transactions with high accuracy, including cashing checks and balancing cash drawers.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Educate customers on self-service and digital banking options that meet their needs.
• Conduct needs-based conversations to offer financial solutions or refer customers to appropriate partners.
• Make sound decisions and provide timely problem resolution, escalating difficult issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customer identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and guidelines.
• Maintain accountability for cash drawers and vaults, securing cash at all times.
• Ensure confidential customer information is securely stored throughout the day.
• Follow dual control procedures and security measures to minimize potential loss.
• Utilize bank tools to detect and prevent fraud.
• Complete all required training by established due dates.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, being concise, clear, and consistent.

Nice-to-haves

• Experience in a customer service role
• Familiarity with banking products and services

Benefits

• Base salary and variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs