Teller I (Kew Gardens) 30 Hours

$46,800 - $59,280/Yr

TD Bank - Kew Gardens, NY

Part-time - Entry Level

Kew Gardens, NY

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while processing banking transactions accurately and efficiently. The role involves educating customers about TD's products and services and ensuring compliance with operational guidelines. The Teller I is expected to engage with customers, manage transaction flows, and advocate for their needs, all while maintaining a secure and organized work environment.

Responsibilities

• Deliver legendary customer experiences by executing appropriate behaviors in the store.
• Process customer transactions including deposits, withdrawals, and loan payments efficiently.
• Handle cash transactions with a high level of accuracy, including cashing checks and balancing cash drawers.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Educate customers on self-service and digital banking options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions or refer customers to partners for specialized services.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customer identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary, adhering to safe deposit box procedures.
• Maintain confidentiality of customer information and follow security measures to minimize loss.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise and clear.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Benefits

• Competitive base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.