Teller I or II - Holland 8th St (M/W/F/S)

Lake Michigan Credit Union - Holland, MI

Part-time - Entry Level

Onsite - Holland, MI

501-1,000 employees

Credit Intermediation and Related Activities

About the position

LMCU is seeking a part-time Teller I responsible for processing member transactions, including cash and check handling, deposits, transfers, and loan payments. The role emphasizes exceptional member service, adherence to security and compliance procedures, and collaboration with branch staff to enhance member experience and cross-sell products.

Responsibilities

• Independently receives and processes customer financial transactions including deposits, withdrawals, transfers, and loan payments.
• Follows check procedures and ensures accuracy in all transactions.
• Educates and supports members to utilize LMCU Online Banking Portal.
• Provides exceptional member service and contributes ideas to improve member experience.
• Utilizes technology such as CRM and Symitar to support members and employees.
• Conducts problem-solving strategies for member issues.
• Completes voided transactions, account maintenance, and processes disputes and requests accurately and efficiently.
• Collaborates with branch staff to cross-sell products and services.
• Follows established procedures for check holds and outgoing funds.

Requirements

• One to three years of similar or related experience.
• Cash handling and customer service experience is strongly preferred.
• Excellent written and verbal communication skills.

Benefits

• Weekly Pay
• Comprehensive Health & Wellness package including Medical, Dental, and Vision
• Matching Health Savings Account Contributions
• Dependent Care flexible spending account (FSA)
• Retirement options like 401(k) with company match and pension
• Paid time off including vacation, personal days, paid holidays, paid volunteer time, sick days, and flex time
• Tuition reimbursement