Teller I or II - Holland 8th St (M/W/F/S)

Lake Michigan Credit Union - Holland, MI

Part-time - Entry Level

Onsite - Holland, MI

Credit Intermediation and Related Activities

About the position

Lake Michigan Credit Union is seeking a part-time Teller I for their Holland 8th Street location. This role involves processing member transactions, providing exceptional customer service, and ensuring compliance with security procedures. The Teller will also assist members with account maintenance and collaborate with branch staff to promote products and services.

Responsibilities

• Independently receives and processes customer financial transactions including deposits, withdrawals, transfers, and loan payments.
• Follows check procedures and ensures accuracy in all transactions.
• Educates and supports members to utilize LMCU Online Banking Portal.
• Provides exceptional member service and contributes ideas to improve member experience.
• Utilizes technology such as CRM and Symitar to support members and employees.
• Conducts problem-solving strategies resulting in win-win solutions for both members and LMCU.
• Completes voided transactions, account maintenance, and processes disputes and stop payments accurately and efficiently.
• Collaborates with branch staff to cross-sell products and services to increase member share of wallet.
• Follows established procedures for check holds, outgoing funds, and safe deposit boxes.
• Ensures security procedures are followed and corrects unsatisfactory conditions.

Requirements

• One to three years of similar or related experience.
• Cash handling and customer service experience is strongly preferred.
• Excellent written and verbal communication skills.

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Flextime
• Health insurance
• Health savings account
• Paid holidays
• Tuition reimbursement