About the position
The Teller I position at Southside Bank is a part-time role focused on delivering exceptional customer service and maintaining operational excellence within the branch. The primary responsibility of the Teller is to create memorable experiences for customers by providing accurate and efficient teller services, which include processing transactions such as deposits, withdrawals, cashing checks, and completing change orders. The Teller must utilize their knowledge and judgment to ensure the validity of transactions, referring any questionable items to an Assistant Branch Manager or higher authority. Maintaining a professional appearance and demeanor is essential in this role, as it reflects the bank's commitment to customer service and operational integrity. In addition to transaction processing, the Teller is expected to meet or exceed operational and sales goals set by retail management. This includes balancing cash drawers, making customer thank-you calls, and following up on problem resolutions as directed. The Teller should be knowledgeable about the bank's products and services, able to explain their benefits to customers, and recognize cross-sell opportunities during customer interactions. Security and confidentiality of customer information are paramount, and the Teller must adhere to all established policies and procedures to prevent fraudulent activities. The role also involves maintaining a positive team environment and contributing to the overall mission of Southside Bank. Tellers are encouraged to continue their professional development through training and participation in special projects. The position requires compliance with applicable laws and regulations, including the Bank Secrecy Act and anti-money laundering laws, ensuring that all duties are performed in accordance with the bank's information security program.
Responsibilities
- Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy.
- Perform customer service standards with each customer interaction to build confidence and trust.
- Meet or exceed operational and sales goals determined by retail management.
- Complete customer thank you calls and follow up on problem resolution as directed by management.
- Know the products and services offered by the Bank and explain key benefits to customers.
- Recognize each customer transaction as a cross-sell opportunity and respond to customer needs accordingly.
- Maintain the security and confidentiality of pertinent information and records.
- Follow established policies and procedures to avoid fraudulent activity.
- Maintain cash drawer limits and meet balancing standards on a daily basis.
- Accept and verify customer deposits and process transactions within authorized limits.
- Perform special services as requested by customers, such as selling official checks and processing loan payments.
- Comply with audit policies and procedures as they pertain to this position.
- Maintain a positive and caring atmosphere for customers and employees.
- Assist with opening and closing duties and perform additional duties as assigned.
Requirements
- High School Graduate or equivalent required.
- Minimum 6 months cash handling or customer service experience preferred.
- Proficient in typing, 10-key calculator, and data entry.
- Excellent oral and written communication skills.
- Completion of Southside Bank instructor-led classes: New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller.
Nice-to-haves
- Experience in a banking environment is a plus.
- Knowledge of financial products and services.
Benefits
- 401(k) with a Match for 1000+ Hours Worked in a Year
- Workplace Wellness Programs
- Employee Assistance Programs
- Tuition Reimbursement
