Teller I (Queens Village) Full-Time

$47,840 - $61,360/Yr

TD Bank - Queens Village, NY

Full-time - Entry Level

Queens Village, NY

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller I position at TD Bank in Queens Village is a full-time role focused on delivering exceptional customer service while efficiently processing banking transactions. The role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining accurate cash handling practices. The Teller I is expected to engage with customers, resolve inquiries, and promote self-service options, all while adhering to operational guidelines and security measures.

Responsibilities

• Execute TD's Brand promise by delivering a Legendary Customer experience in the Store.
• Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
• Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
• Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
• Educate customers on self-service/digital options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
• Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customers' identities by following customer authentication policies and procedures.
• Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
• Adhere to safe deposit box procedures and guidelines.
• Maintain accountability for cash drawers and vaults, securing cash at all times.
• Ensure confidential customer information is securely stored throughout the day.
• Follow all security and audit measures to minimize potential loss.
• Utilize bank tools and processes to detect, address, and prevent fraud.
• Complete all required in-classroom and online training by established due dates.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.