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South State Bank - Rock Hill, SC
posted 2 months ago
About the position
The Teller I position at South State Bank involves providing exceptional customer service while handling various banking transactions. The role requires a strong understanding of the bank's products and services, compliance with banking regulations, and the ability to build customer relationships through effective communication and referrals. The Teller is responsible for managing risks associated with transactions and maintaining a professional appearance and work environment.
Responsibilities
- Serve customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Gold Customer Service Standards.
- Understand and explain the bank's products and services, including their features, benefits, and regulations.
- Identify customer needs and expectations through active listening and meaningful conversations.
- Expand customer relationships by making referrals as outlined in the position goals.
- Maintain a neat and orderly work area and present a professional appearance.
- Process transactions for savings, checking, and loan accounts.
- Cashes checks and processes savings withdrawals within assigned limits and procedures.
- Sell certified checks within assigned limits.
- Balance transactions daily and assist with servicing/balancing ATM as needed.
- Follow policies and procedures to minimize operational errors and maintain workflow.
- Know and follow the branch's security and audit procedures.
Requirements
- High School diploma or equivalent.
- Experience in cash handling, sales, and customer service; previous banking experience preferred.
- Good interpersonal skills and computer skills.
- Ability to read, write, speak, and understand English.
Nice-to-haves
- Previous banking experience preferred.
Benefits
- Training and orientation programs for new team members.
- Regulatory compliance training.
- Opportunities for career development and advancement.
