Teller I/Roosevelt Blvd. (Grant Ave.)

About the position

The Teller I position at TD Bank is a full-time role focused on delivering exceptional customer service while efficiently processing banking transactions. This role is essential in creating a positive customer experience by educating clients about TD's products and services and ensuring compliance with banking regulations. The Teller I will engage with customers, manage cash transactions, and support the overall operations of the bank branch.

Responsibilities

• Deliver legendary customer experiences by processing everyday banking transactions accurately and efficiently.
• Educate customers on TD's products and services or refer them to a partner for specialized solutions.
• Perform customer transactions including deposits, withdrawals, and loan payments with a high level of accuracy.
• Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
• Understand customer preferences and educate them on self-service/digital options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customers' identities by following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary, adhering to safe deposit box procedures and operations.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice-to-haves

• Experience in financial services or banking is a plus.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.

Benefits

• Health insurance
• Paid time off