Teller I (Throgs Neck) 20 Hours

$46,800 - $59,280/Yr

TD Bank - New York, NY

Part-time - Entry Level

New York, NY

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while processing banking transactions accurately and efficiently. The role involves educating customers about TD's products and services and ensuring compliance with operational guidelines. The Teller I is expected to engage with customers, manage transactions, and contribute to a positive banking experience in a TD Store location.

Responsibilities

• Deliver legendary customer experiences by processing everyday banking transactions with accuracy and efficiency.
• Educate customers on TD's products and services or refer them to a partner for specialized solutions.
• Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
• Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
• Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
• Understand customer preferences and educate them on self-service/digital options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
• Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
• Ensure compliance with operational activities in accordance with company guidelines and regulations.
• Verify customers' identities by following customer authentication policies and procedures.
• Balance cash drawers and ATMs as necessary, adhering to safe deposit box procedures and operations.
• Maintain appropriate cash limits and secure cash at all times, ensuring confidential customer information is stored securely.
• Follow all security and audit measures to minimize potential loss and utilize bank tools to detect and prevent fraud.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Benefits

• Health insurance
• Paid time off