About the position
The Teller I position at TD Bank is a part-time role located in Philadelphia, Pennsylvania, where the successful candidate will play a crucial role in delivering exceptional customer experiences. This position involves processing everyday banking transactions with accuracy and efficiency while also educating customers about TD's products and services. The Teller I is expected to embody TD's brand promise by consistently executing appropriate behaviors that contribute to a legendary customer experience in the store. In this role, the Teller I will perform a variety of customer transactions, including deposits, withdrawals, loan payments, and safe deposit box payments, ensuring that all transactions are processed efficiently and accurately. The position requires the ability to handle cash transactions, such as cashing checks and verifying currency, while balancing the cash drawer and managing night deposits. The Teller I will also be responsible for responding to customer inquiries and concerns, utilizing standard procedures to resolve issues and escalating to management when necessary. Additionally, the Teller I will engage in lobby leadership, orchestrating customer flow, warmly welcoming customers, and guiding them appropriately. Understanding customer preferences and educating them on self-service and digital options is a key aspect of this role. The Teller I will advocate for customers by conducting needs-based conversations and offering financial and digital solutions, as well as referring customers to appropriate partners for specialized services. Compliance with operational activities in accordance with company guidelines and regulations is essential, as is the verification of customer identities following authentication policies. The Teller I will also be accountable for maintaining cash limits and securing cash at all times, ensuring that confidential customer information is stored securely throughout the day. The role requires completion of all required training, both in-classroom and online, by established due dates. The Teller I position is integral to the overall success of TD Bank's commitment to providing legendary customer service and enhancing the customer experience.
Responsibilities
- Deliver legendary customer experiences by processing everyday banking transactions accurately and efficiently.
- Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments.
- Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers.
- Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
- Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
- Educate customers on self-service and digital options that meet their needs.
- Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
- Ensure compliance with operational activities in accordance with company guidelines and regulations.
- Verify customers' identities by following customer authentication policies and procedures.
- Balance cash drawers and ATMs as necessary, adhering to safe deposit box procedures and operations.
Requirements
- High school diploma or GED required.
- 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
- Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
- Demonstrated customer service skills preferred.
- Strong organizational skills and attention to detail.
- Ability to function in a fast-paced and changing environment.
- Excellent communication skills, with the ability to be concise, clear, and consistent.
Nice-to-haves
- Experience in a customer service role.
- Familiarity with banking products and services.
Benefits
- Health insurance
- Paid time off
- Career development opportunities
- Banking benefits and discounts
- Training and onboarding sessions
